Downtown Toronto Hotel

The practical details matter at a hotel this large, particularly for parking, pets, pool access, and rate-specific cancellations.

• Check-In and Check-Out

Check-in begins at 3:00 PM, and check-out is by 11:00 AM. Early arrival and late departure requests depend on availability and may carry additional charges.

• Minimum Age and Identification

The minimum age for check-in is 18. Guests should present government-issued photo identification and a valid payment card at arrival. Guests younger than 18 must stay with a parent or official guardian.

• Payment and Deposit Requirements

A valid credit card is required to secure the reservation and cover room charges or incidentals. The amount and timing of any pre-authorisation or deposit can vary according to the selected rate, stay length, and booking channel, so the reservation terms should be reviewed before confirmation.

• Cancellation Policy

Cancellation terms vary by room rate. Flexible reservations may permit cancellation within a stated window, while advance-purchase and promotional offers can be non-refundable or subject to stricter deadlines. The cancellation conditions displayed with the selected room remain the controlling terms.

• Pet Policy

Chelsea Hotel, Toronto accepts a maximum of two dogs per room, each weighing less than 50 pounds. A CAD 50 cleaning charge applies for stays of up to five nights, with another CAD 50 charged for every additional five-night period. Pets must remain leashed in public areas and are excluded from restaurants, pools, recreation spaces, and meeting rooms. The hotel prefers that pets not be left unattended.

• Smoking Policy

Guest rooms, balconies, and public areas are smoke-free. Smoking in a room may result in a CAD 250 recovery fee.

• Parking Policy

Overnight parking for registered guests costs CAD 43 per night plus tax and includes unlimited entry and exit. The underground garage has clearance as low as 5 feet 6 inches in some sections and cannot accept oversized passenger vehicles.

• Breakfast Policy

Breakfast is available at the hotel but is included only when specified in the booked rate or package. Charges, service style, and operating hours can vary.

• Family Pool and Waterslide Rules

Children younger than 12 must remain with a parent or guardian in the family pool area. Waterslide users must be at least 3 feet 8 inches tall. Guests between 3 feet 8 inches and 5 feet must pass a swim test without flotation devices, and life jackets are not supplied by the hotel.

• Accessibility Requests

Accessible accommodation and assistive equipment should be requested before arrival. Certain devices are provided on request rather than placed permanently in every accessible room.